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MyEmergencyCall.com Privacy Policy

Effective Date: May 28, 2025

Last Updated: June 1, 2025

1. Introduction

At MyEmergencyCall.com ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emergency notification service.

We provide emergency notification services primarily related to detention facility notifications, incarceration status updates, and time-sensitive legal communications. Due to the emergency nature of our service, special considerations regarding data processing and communications apply.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address
  • Account Information: Login credentials, PIN numbers, security questions
  • Emergency Contact Information: Names and contact details of your emergency contacts
  • Payment Information: Credit card information (processed securely through Stripe)
  • Communication Records: History of emergency calls, text messages, and notifications
  • Usage Data: How you interact with our service, including web alerts accessed
  • Device Information: IP address, browser type, device type, operating system

3. SMS and Communications Privacy

TEXT MESSAGE & COMMUNICATIONS PRIVACY

When you opt-in to receive SMS messages from our service:

  • Your phone number is stored securely in our database
  • Message delivery is processed through Twilio, our SMS service provider
  • We maintain records of text messages sent, delivery status, and your responses
  • Message frequency varies; approximately 1-4 messages per month plus emergency alerts
  • Standard message and data rates may apply from your carrier

SMS Data Retention:

We retain SMS communication records for up to 24 months to maintain service quality, address disputes, and comply with legal requirements. This includes phone numbers, message content, timestamps, and delivery status.

Your SMS Privacy Rights:

  • You may opt out at any time by texting "STOP" to (888) 959-5959
  • For help with SMS services, text "HELP" to (888) 959-5959
  • You can request deletion of your SMS communication history by contacting customer support
  • Your carrier's message & data rates may apply to our messages

4. How We Use Your Information

We use your information for the following purposes:

  • Providing emergency notification services
  • Processing and managing your subscription
  • Sending critical alerts and time-sensitive information
  • Verifying your identity and contact information
  • Improving and optimizing our service
  • Responding to your requests and support needs
  • Complying with legal obligations
  • Preventing fraudulent or unauthorized service use

5. Information Sharing

We may share your information with:

  • Service Providers: Third-party companies that help us operate our service, including:
    • Twilio (SMS and voice call processing)
    • Stripe (payment processing)
    • Cloud hosting and storage providers
  • Emergency Contacts: Individuals you've designated to receive emergency notifications
  • Legal Authorities: When required by law, court order, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do NOT sell or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure socket layer (SSL) technology
  • Regular security assessments
  • Access controls and authentication
  • Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Restrict or object to certain processing activities
  • Receive your information in a portable format
  • Withdraw consent for communications at any time

To exercise these rights, please contact us at helpdesk@digitalfaith.org or call (888) 939-3939.

8. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and, where appropriate, sending you a notification. Your continued use of our service after such modifications constitutes your acknowledgment of the modified Privacy Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: helpdesk@digitalfaith.org
  • Phone: (888) 939-3939
  • Mailing Address: Alliance Technologies, LLC Decatur, GA 30030

© 2025 Alliance Technologies, LLC. All rights reserved.