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MyEmergencyCall.com Terms of Service

Effective Date: May 28, 2025

Last Updated: June 1, 2025

1. Service Description

MyEmergencyCall.com ("Service," "we," "us," or "our") provides emergency notification services primarily for:

  • Detention facility notifications
  • ICE detention alerts
  • Incarceration status updates
  • Emergency contact notifications
  • Time-sensitive legal communications
  • Other urgent family/legal notifications

2. Consent to Receive Communications

EXPRESS WRITTEN CONSENT

By registering for this service, you provide your express written consent to receive:

  • Voice calls to the phone number(s) you provide
  • Text messages (SMS) to your mobile device
  • Email notifications to your registered email address
  • Push notifications through our mobile application

You understand and agree that:

  • These communications may be made using automated telephone dialing systems
  • You may receive calls/messages at any time due to the emergency nature of our service
  • Standard message and data rates may apply from your wireless carrier
  • Consent is not required as a condition of purchasing any goods or services

2A. SMS (Text Message) Communications

SMS OPT-IN CONSENT

By checking the box during registration that states: "I consent to receive SMS notifications from Alliance Technologies, LLC at (888) 959-5959 for emergency alerts and account updates. Message and data rates may apply. Reply STOP to opt out.", you are expressly consenting to receive text messages from our toll-free number (888) 959-5959.

These text messages may include:

  • Emergency notifications about detention, arrest, or incarceration events
  • Time-sensitive legal updates and court information
  • Account verification codes and security alerts
  • Service announcements and important updates
  • PIN reset and account recovery information

Frequency of Messages:

The frequency of text messages will vary based on emergency events and account activity. You may receive approximately 1-5 messages per month for routine account activities, and additional messages during emergency situations.

To Opt Out of SMS Messages:

  • Reply "STOP" to any text message from our service
  • Contact customer support at (888) 939-3939
  • Update your communication preferences in your account settings

Additional SMS Terms:

  • Message and data rates may apply from your wireless carrier
  • Messages sent via automated systems and delivered by Alliance Technologies, LLC
  • Carriers are not liable for delayed or undelivered messages
  • For SMS help, reply "HELP" to any message or contact (888) 939-3939
  • T-Mobile® is not liable for delayed or undelivered messages

3. Service Usage Limits

USAGE RESTRICTIONS:

  • Phone Call Limits: This service is limited to a maximum of 5 emergency calls per month per user account
  • Web Alert Limits: Web-based emergency alerts are limited based on your subscription plan:
    • Individual Plan: 10 web alerts per year
    • Family Plan: 50 web alerts per year
  • Emergency Use Only: This service is strictly for legitimate emergency notifications and legal communications
  • No Misuse: Service may not be used for harassment, spam, marketing, or any unlawful purposes
  • Account Suspension: Accounts exceeding usage limits or violating terms may be suspended without notice

Note: Once your annual web alert limit is reached, you can still make emergency calls by phone at (888) 959-5959.

4. Cancellation and Service Termination

CANCELLATION POLICY:

  • Subscription Cancellation: You may cancel your subscription at any time through your account dashboard
  • Phone Service: After cancellation, phone-based emergency services will remain available until the end of your current billing period
  • Web Alert System: Upon cancellation, access to the web-based Emergency Alert System is immediately disabled
  • Reactivation: You may reactivate your subscription at any time before the end of your billing period to restore full service
  • No Prorated Refunds: We do not provide partial refunds for unused portions of a subscription period

Important: If you cancel your subscription, you will still have phone-based emergency service through (888) 959-5959 until the end of your billing period, but the web-based Emergency Alert System will be immediately unavailable.

5. Emergency Nature of Service

CRITICAL SERVICE NOTICE:

This service provides time-sensitive emergency notifications. Due to the urgent nature of detention and legal matters, communications may occur at any time, including nights, weekends, and holidays.

6. Billing and Payment

PAYMENT PROCESSING:

  • Payment Processor: All payments are securely processed through Stripe.com
  • Billing Cycle: Monthly subscription billing on the anniversary of your registration date
  • Payment Methods: Credit cards, debit cards, and other payment methods accepted by Stripe
  • Failed Payments: Service may be suspended for failed or declined payments
  • Refunds: Due to the nature of emergency services, refunds are handled on a case-by-case basis
  • Data Security: We do not store payment information; all payment data is securely handled by Stripe

7. Prohibited Uses

STRICTLY PROHIBITED:

This service may NOT be used for:

  • Harassment or Abuse: Threatening, harassing, or abusing any individual
  • Illegal Activities: Any unlawful purposes or criminal activities
  • Spam or Marketing: Unsolicited marketing, advertising, or promotional content
  • False Information: Providing false emergency information or fake alerts
  • Impersonation: Impersonating law enforcement, legal authorities, or government agencies
  • Excessive Use: Exceeding the 5-call monthly limit or system abuse
  • Circumvention: Attempting to bypass usage limits or security measures

Violation of these terms may result in immediate account termination and potential legal action.

8. Opt-In Requirements

To use this service, you must:

  • Provide accurate contact information
  • Verify your phone number and email address
  • Explicitly consent to receive emergency notifications
  • Maintain current contact information in your account
  • Agree to usage limits and prohibited use restrictions

9. Opt-Out Instructions

You may opt out of receiving notifications at any time by:

  • Texting "STOP" to any SMS message from our service
  • Calling our support line at (888) 959-5959
  • Logging into your account and updating preferences
  • Emailing us at helpdesk@digitalfaith.org

Note: Opting out may prevent you from receiving critical emergency information.

10. Information We Collect and Share

We collect and may share the following information as necessary to provide emergency services:

  • Contact information (name, phone, email, address)
  • Relationship to detained individual
  • Emergency contact preferences
  • Communication history and delivery confirmations
  • Payment information (processed securely through Stripe.com)
  • Usage statistics and service analytics

11. Regulatory Compliance

This service complies with:

  • Telephone Consumer Protection Act (TCPA)
  • CAN-SPAM Act
  • FCC regulations for emergency communications
  • Wireless carrier guidelines and best practices
  • A2P (Application-to-Person) messaging requirements
  • PCI DSS compliance through Stripe payment processing

12. Service Limitations

While we strive for reliable service delivery:

  • We cannot guarantee delivery of all messages
  • Wireless carrier blocking may prevent some communications
  • Network outages may delay notifications
  • You are responsible for maintaining current contact information
  • Usage limits apply:
    • Phone calls: Maximum 5 per month
    • Web alerts: 10 per year (Individual plan) or 50 per year (Family plan)
    • Web alert access ends immediately upon subscription cancellation
  • Service availability depends on third-party providers (Twilio, Stripe)

13. Privacy and Data Protection

We protect your personal information in accordance with applicable privacy laws. We do not sell or rent your personal information to third parties for marketing purposes. Payment information is processed securely through Stripe and is not stored on our servers.

14. Fees and Charges

While our service has subscription fees processed through Stripe.com, you may also incur charges from your wireless carrier for received messages and calls according to your service plan.

15. Updates to Terms

We may update these terms as required for regulatory compliance or service improvements. Continued use of the service after updates constitutes acceptance of revised terms.

16. Legal Disclaimers

This service is provided "as is" for emergency communication purposes. We are not responsible for:

  • Delays in notification delivery
  • Actions taken or not taken based on notifications
  • Third-party service failures (carriers, detention facilities, Stripe)
  • Consequences of exceeding monthly usage limits
  • Account suspensions due to violations of prohibited use terms

Contact Information

MyEmergencyCall.com
Emergency Notification Services

Emergency Service Line: (888) 959-5959
Non-Emergency Support: (888) 939-3939 (Mon-Fri, 9 AM - 6 PM EST)
Email: helpdesk@digitalfaith.org
Website: www.myemergencycall.com

For opt-out requests: Text STOP or call the Emergency Service Line above